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Intuitive Technology

In this world of a zillion hardware combinations it can actually be a problem to have too rigid of a diagnosis script to follow.

Take, for example, a recent case that I recently fielded where one of my clients was having issues with repeated letters while typing.

This first started happening at the time we had determined that they needed a full-machine upgrade as the displayed typing would also fall behind in Microsoft word (on an old 733Mhz G4). So we purchased a Dual 2Ghz G5 which was more than enough power to take care of the typing lag (and other performance issues) but the repeated character remained.

We tried all of the standard fixings like swapping keyboards, having me type for a while and try to recreate (could not), restart, software updates, keyboard preferences, etc. Then I watched this client type for a minute and though not obvious, it occurred to me that maybe his typing style didn't quite jive with the soft elastomer-based Apple Pro keyboard.

stay-puff-keyboard.jpg Swapping USB keyboards with one of our new Dells immediately and permanently solved the problem (both the Mac and Windows XP played with each other's keyboards just fine for the record; they were plug-and-play). It appears that the Apple Pro Keyboard is just too soft for a particular kind of curled-finger keystroke, and is nothing that Apple (or a certified Apple repair shop) could have addressed.

Posted by Aaron R. Deutsch on September 12, 2006 2:17 PM


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