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Transferring Domains from Network Solutions? Better Start Early!

Do you think that $35/year is a little much to charge for an entry in a database? Yeah, we do, too. That's why we at Haus Interactive don't register any of our domains with Network Solutions.

As we take in clients that have brought their own domains and websites we gradually move them all over to goDaddy for registration (we, of course, do our own web hosting because we're control freaks).

It used to be that you could get your money's worth out of your yearly registration by waiting until the day before your domain expired before renewing or migrating, but it appears that those days are behind us.

Addicted to high profits like crack cocaine, Network Solutions has been employing every technique from stalling to stealing to get and retain victims customers. They would rather inconvenience you than lower their prices and compete.

Our recent experience looks something like this:

We had a domain expiring January 15 and started started getting letters early with titles like "FINAL RENEWAL NOTICE" (December 31) and "DEACTIVATION NOTICE ... service(s) listed below will be deactivated and removed if not renewed immediately" (January 8)

savings.jpgIn checking their price chart on their second email January 8 we saw that their very cheapest plan was able to match goDaddy's 1-year plan but YOU'D HAVE TO BUY 100 YEARS OF REGISTRATION AT REGISTER.COM TO GET THAT PRICE.

So we decided that we should start a little early, say January 13. On January 13 we logged into network solutions and unlocked the domain and began the transfer process at goDaddy.

The goDaddy half was easy: we confirmed our identity, entered our security code but then had log back into Network Solutions because the transfer stalled. Appears that we needed to request and enter a separate authorization code with them. We filled out the request and received it via email along with some sad message about not leaving them:

"If you are planning to transfer your domain to another registrar, we would like to do whatever it takes to keep your business - please let us know how we can improve our service to you.

If you have any questions, please contact Customer Service at registrar@networksolutions.com.

Network Solutions is committed to delivering high quality services to meet your online needs.

Sincerely,

Network Solutions Customer Support"

After finally pushing the request through we received the following from Network Solutions:

"We received notification on January 13, 2008 1:24:18 PM EST that you have requested to transfer to another domain name registrar. If you would like to proceed with this transfer you do not need to respond to this message. If you wish to cancel the transfer please contact us before January 17, 2008 1:24:18 PM EST by visiting our secure website https://www.registrar-transfers.com/?h={proprietary code}.

If we do not hear from you by January 17, 2008 1:24:18 PM EST, this transfer will proceed.
We are committed to providing you with the solutions, services, and support to help you succeed online. We hope to continue serving you in the future."

Notice the problem there? The only way to proceed is to NOT answer them and by NOT answering them the transfer will go through on the 17th, two days AFTER the domain expires, meaning that Network Solutions can put a lock on it pretty much ruining any chances for transferring this year.

brazil04.jpg

So we write to their customer support explaining that we actually wanted to transfer the domain IMMEDIATELY to which they responded to us by saying they needed to verify our email account which we did by responding to their response.

The next response goes like this:

"Thank you for contacting Network Solutions. We are committed to creating the best customer experience possible. One of the first ways we can demonstrate our commitment to this goal is to quickly and efficiently handle your recent request.

Please be advised that the transfer will push through on the 17h of January. To avoid any transfer interruption, we will be putting a 15-day special activation for your domain name, starting today, free of charge. This means that your domain name will be active with Network Solutions until January 29, 2008, or until you have successfully transferred your domain name to another registrar."

Really? A SPECIAL activation for us AT NO CHARGE so that we can do what we have the right to do, and that we were trying to do early so as to avoid this entire hassle? Infinitely generous. I mean, how could we have ever considered leaving them as they are clearly here for us and have our best interests in mind.

Posted by Aaron R. Deutsch on January 26, 2008 11:51 PM

Comments

Right next your post is a banner advertising register.com.

I know it was put there by Google because your post mentions Network Solutions by name along with other domain registration key words, but it's like when you're talking about somebody behind their back and they suddenly walk into the room.

"Oh, hi register.com. How long have you been standing there?"


Posted by: Cousin Mark at May 13, 2008 4:18 PM

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